Team Leader Assistant – Help Desk

Position Assignment

Position Title: Team Leader Assistant – Help Desk, Information Technology & Services Team
Position Type: Full-time
Organizational Unit: Administration/Convention Relations Group
Recruited by:
 Information Technology & Services Team
Recommended by: Information Technology & Services Team and Executive Director–Treasurer
Approved by:
 Executive Director–Treasurer
Salary Plan:
Scale set by Executive Committee


Working Relationships

Reports to: Information Technology & Services Team
Works cooperatively with:
Board of Directors, Committees, Institutions, Agencies, Associations, and Churches of the BSCNC


Basic Responsibilities

Serves as the contact person for Information Technology & Services Team as it relates to Convention staff, churches, and associations to provide the coordination of questions and needs that arise in the equipment and software we provide and service.


Specific Responsibilities

  1. Helps users in person and over the phone get connected to an Information Technology & Services team member to help resolve the software or hardware problems.
  2. Help coordinate for the Information Technology & Services team those that need help and keep track of the needs.
  3. Handles administrative and clerical tasks for the Information Technology & Services Team.
  4. Works on special projects as needed.
  5. Provide assistance to staff coordinating software and hardware needs.
  6. Provide basic support for Google Apps.
  7. Manage Google Calendar rights for all staff.
  8. Manages all training room reservations through Google Calendar.
  9. Willing to be trained in areas of organizational software needs.
  10. Performs other duties as directed by the Information Technology & Services Team.
  11. Assists in maintaining a high level of morale and in establishing a climate for effective cooperation and coordination with other functional teams to achieve the Convention mission.


Knowledge and Skills for the Position

  1. Must have a friendly and courteous disposition when answering the Help Desk phones.
  2. Basic knowledge of Microsoft products including Word, Excel, Publisher, PowerPoint, and Access.
  3. Must have a working knowledge of Google Apps products.
  4. Must be able to manage the Equipment Database for inventory through Access.
  5. Must be able to manage the checkout equipment inventory through Google Calendar.
  6. Must be able to prioritize tasks and readjust as needed.
  7. Must be a learner who knows how to apply knowledge to the effective functioning of denominational organizations.
  8. Must be able to exhibit strategic, administrative, and organizational skills congruent with expectations of the job.
  9. Must have relational skills in working with multiple staff persons, groups, and agencies.
  10. Must have excellent communication skills to communicate technical information to non-technical personnel in effective oral, written, and digital communications.
  11. Must show the ability to follow faithfully and loyally the direction of the Information Technology & Services Team Leader.
  12. Must be committed to NC Baptists, and show an ability to relate to the full diversity of Baptists affiliated with BSCNC.
  13. Must demonstrate a Christian character and faithful churchmanship through a congregation affiliated withe the Baptist State Convention of North Carolina.
  14. Assist with the SBC Database for the churches.


Other Attributes/Responsibilities

  1. Budget Responsibilities: Review monthly budget reports, provide summary to Team Leader, and distribute to consultants.
  2. Education Requirement: Applicant must have high school diploma; college is highly desirable.
  3. Work Experience: Applicant must have at least 2-5 years of relevant work experience.
  4. Total number of positions supervised: None.


Interested applicants must complete the application process. No Phone Calls Please.

We want to partner with you to impact lostness.

Email [email protected] or call at (800) 395-5102, ext. 5507

We want to partner with you to impact lostness.

Email [email protected] or call at (800) 395-5102, ext. 5507

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